What is the definition of bureaucracy?

I saw this up in a post office somewhere. The definition of a bureaucracy is when the first person that answers the phone can’t help you. It was interesting that this was in the post office…but that’s another story. How many of you get frustrated when this happens to you. You get transferred around because, “that is not my department or they are busy or could you hold?” I am currently working with a loan company that must be the biggest bureaucracy in the whole world. Fortunately while I am on hold, I have something to do. That’s right! I am composing this blog. My goal is to never put a client or potential customer in this position. I can only control how I deal with it. If we all made it our goal to not transfer someone, but help them, productivity in America would soar! So starting today, every person I speak with on the phone will get the information they need…from ME!

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